Operations

SharePoint Forge IT Service Desk Portal

Name: SharePoint Forge IT Service Desk Portal
Brand: SharePoint Forge
Price: 1000 GBP
Availability: InStock

A SharePoint-based service desk that internal staff actually use, without needing a third-party ticketing tool.

£1,000/year

How it works

The business problem

Why this package exists.

Many small and mid-sized organisations don't need a full ITSM platform — they need a clear place to submit requests, find knowledge articles and check service status. IT Service Desk Portal gives you that, built into SharePoint where staff already work.

Included with IT Service Desk

Ticket intake forms
Ticket library with status & assignment fields
Knowledge article library
Service status feed
SPFx components for service health visualisation
Deployment guide & admin checklist

What you get

A package designed to be deployed, not consulted on.

Deployment model

Designed to be deployed by a Microsoft 365 or SharePoint administrator using the included guide. Typical deployment is a single working session, not a project.

Licence & support

Licensed annually to one verified business domain. Active licence includes downloads, documentation, supported updates and authenticated support tickets.

Technical requirements

Requires SharePoint Online with tenant-level App Catalog access for SPFx web parts. Tickets are stored in a SharePoint list — no external database required.

FAQ

Common questions.

Does this replace ServiceNow / Jira Service Management?

No. It is intentionally a lighter alternative for organisations that don't need a full ITSM platform. Larger teams should keep their existing service desk and use this for adjacent processes.