SHAREPOINT FORGE
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Refund Policy

Last updated: 14 May 2026

Refunds are available within 14 days where the package has not been downloaded.

How refunds work

SharePoint Forge offers a 14-day refund window from the date of purchase. To be eligible:

  • Your purchase must be within the last 14 days, and
  • You must not have downloaded the package from the customer portal.

Once a package has been downloaded — even if you have not deployed it yet — the refund window closes for that package. This is because download is the point at which the deliverable has been received.

How to request a refund

Open a support ticket through the customer portal with subject “Refund request” and reference your Stripe order ID. We will confirm eligibility and process the refund to your original payment method within 5 working days. Stripe may take additional time to credit your card or bank.

What is not refundable

  • Packages that have been downloaded from the portal.
  • Renewals after the first 14 days of the renewal term.
  • Partial-year refunds (we do not pro-rate annual licences).

Failed payments

If a renewal payment fails and access is later cancelled by Stripe, no refund is required — no payment was taken.

Contact

Questions about refunds: contact us.